FAQ’s

What currency are products listed in

All products are listed in $AUD Australian dollar

Can I order a different size 

Yes, please go to the contact page to let me know what size you require, it will take 4 - 6 weeks to make and you will be contacted when it is finished and ready to mail. Please note: payment must be made before the commencement of a custom order and once the item has been completed there is no refund on cancellation or change of mind, however if you cancel before the item has commenced, then a full refund will be issued, should you cancel when I have begun beading, a 30% payment will be deducted from the payment you made and the remainder will be refunded back to you.

Shipping

Domestic:      Flat rate of $10 for domestic orders, which includes signature on delivery.

International:  AU$30 Express by Australia Post, which includes tracking.

If your order is being sent outside of Australia it may be subject to local customs and import duties. 

This is beyond our control and we are not able to provide advice as to what the situation is in your country as each one is different and the rules can and do change. However, in our experience instances of customers paying duties on purchases from the jewellery shop are rare.

 

Gift Wrapping

All of my bead work is gift wrapped, if you would like a special message included, please contact me.

Refunds

Please read my Terms & Conditions regarding refunds.

Looking After Your Jewellery 

It took many hours to create your wearable art and is too beautiful to not look after it. So please:-

  • Do not store with other jewellery, keep it in the box it was packed in, or wrap in a soft cloth and keep flat.
  • Always put makeup, hairspray, perfume etc., on, before putting on your beaded item, as chemicals will alter the finish on the seed beads.
  • Do not wear in the shower, salt water, chlorine pools or expose to heat.
  • Do not wear when doing housework as remember, the seed beads are made from glass, so could break if knocked against a hard surface.